Week 1 discussion – customer service

 

Please respond to the following: 

  • From the Zappos articles, evaluate the different way(s) that Zappos creates a superior customer service experience. Describe how operations and management activities impact the management of goods and services that Zappos provides.
  • Compare the customer service experience at Zappos with the service provided at a store you shop from often, and highlight the differences in how the customer service is best delivered.

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